indosport99 Platform Account Terms

These terms set out the conditions under which we at indosport99 provide our service to account holders in supported jurisdictions. By creating an account on indosport99, you agree to these terms and our policies on account security, deposits, withdrawals, and dispute resolution.

Our service is available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. If you are in a region where our service is not permitted, you should not create an account or attempt to access indosport99.

This page explains your rights and obligations as an indosport99 account holder, how we handle your data, and how disputes are resolved.

Account Opening and Verification on indosport99

To open an account on indosport99, you must be of legal age in your jurisdiction and provide accurate personal information. During registration, we collect your email address, full name, date of birth, and ID number. You must upload a photo of your ID (national ID, passport, or driver's license) for KYC (Know Your Customer) verification.

Our verification team reviews your ID within a few hours. This step is required by law and protects your account from unauthorized access. Once approved, you unlock the deposit section and can fund your account. If your ID is rejected, we notify you via email and explain the reason. You may resubmit a clearer photo or contact our support team for assistance.

Deposits and payment methods

We support eight payment methods on indosport99: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. E-wallet deposits settle instantly; bank transfers may take a few minutes depending on banking hours. We do not charge deposit fees.

When you deposit, the funds are credited to your indosport99 account balance. You are responsible for ensuring the payment method belongs to you and that you have authorized the transaction. We do not process refunds for deposits made in error — contact our support team immediately if this occurs.

Withdrawals and review windows

You may request a withdrawal anytime via the app or browser. Withdrawals must go to the same payment method you used to deposit. Our system verifies your account status and checks for any pending disputes before processing. Review windows are subject to verification — we do not guarantee exact timelines.

Once approved, funds return to your original payment method. E-wallet withdrawals typically process faster than bank transfers. During holidays like Idul Fitri, Idul Adha, or Imlek, processing may take longer due to reduced banking staff. If your withdrawal is delayed, contact our support team for an update.

Bonus terms and conditions

Any bonus offers on indosport99 are subject to specific terms. We do not offer fixed bonus amounts — instead, we may offer promotional credits or matched deposits under certain conditions. All bonuses are non-transferable and may have wagering requirements or game restrictions. Bonus terms are displayed at the time of offer; you must accept them to claim the bonus.

We reserve the right to modify or withdraw bonus offers at any time. If you have questions about a specific bonus, contact our support team before claiming it.

indosport99 Policies and Your Rights

Data protection and privacy

We collect and store your personal data (name, ID number, email, phone, payment details) to verify your identity, process deposits and withdrawals, and comply with legal requirements. Your data is encrypted and stored securely. We do not share your data with third parties except as required by law or to process your payments.

You have the right to access, correct, or delete your personal data. Contact our support team to request changes to your account information. For detailed information on how we handle your data, see our privacy policy.

Account suspension and closure

We reserve the right to suspend or close your indosport99 account if we suspect unauthorized access, fraudulent activity, or violation of these terms. If your account is suspended, we notify you via email and explain the reason. You may request an appeal by contacting our support team.

If you wish to close your account, contact our support team. We will process your request and return any remaining balance to your registered payment method, subject to verification.

Dispute resolution

If you have a dispute with indosport99 — for example, a missing deposit, a withdrawal that did not process, or a game outcome you believe is incorrect — contact our support team immediately. Provide details of the transaction, including the date, amount, and payment method. Our team will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may escalate your complaint. We will review the case and provide a final decision. If the dispute remains unresolved, you may seek recourse through your local consumer protection authority or legal system.

Changes to these terms

We may update these terms at any time. Changes take effect when posted on this page. Continued use of indosport99 after changes are posted means you accept the new terms. If you do not agree with changes, you may close your account.

By creating an account on indosport99, you acknowledge that you have read and understood these terms. You agree to comply with all conditions set out here and to use our platform responsibly. Our support team is available to answer questions about these terms or any aspect of your indosport99 account.

If you have additional questions or need clarification on any term, contact our support team via live chat, email, or in-app help. We are here to assist you.